Shipping policy
Your gift is already being cared for.
You didn't just place an order. You made a choice — to mark a moment, to reach across distance, to say something that matters to someone who matters.
We don't take that lightly.
Over the next 3 to 5 business days, your piece will go through our hands before it goes through the mail. Every surface checked. Every detail confirmed. Every corner secured. We want the experience of opening it to feel as considered as the thought that led you here.
When it's ready to begin its journey, you'll hear from us again — with your tracking details and the quiet confidence that it left us exactly as it should.
Until then, thank you. For your trust, your patience, and for choosing to give something that stays.
Your Gift Is on Its Way.
Every mile it travels is one step closer to a moment someone will remember.
Enter your order details below to see exactly where your gift is right now.
A Note on the Road Ahead
We ship via USPS and FedEx — carriers we trust to treat your order with the same care we put into it.
- United States — Typically 15 to 20 business days after processing.
- International — Typically 15 to 30 business days, depending on your location.
Sometimes tracking will appear to go quiet for a day or two. This is normal — it usually means your package is moving between transit hubs where scans aren't always logged in real time. It's still moving. It's still coming.
If something feels off or you simply want reassurance, we're always a message away at mylunoria@gmail.com. No ticket numbers. No bots. Just a real reply within 24 hours.
Social Media Caption — "The Art of the Arrival"
Visual: slow close-up of hands carefully smoothing packaging, adjusting a ribbon, inspecting a finish.
The moment it lands in their hands — that's what we're building toward.
Every piece that leaves us has been checked twice, wrapped with intention, and sent with a quiet kind of hope: that it reaches them exactly as you meant it to.
We don't rush that. We ship through USPS and FedEx because presentation doesn't survive shortcuts. It takes 15 to 20 days to reach most homes across the States — a little longer for our international family.
We know it feels long. But the wait is part of it. The anticipation. The wondering. The moment of finally.
Some things are worth the journey. 🤍
The Integrity Promise
If it isn't perfect, it isn't Lunoria.
We stand behind every piece we send — completely and without hesitation.
- Arrived damaged? We'll replace it, no questions asked.
- Something's not right? We'll make it right, immediately.
- What we'll never do — make you fight for a resolution you already deserve.
Simply send a photo of the issue along with your order number to mylunoria@gmail.com. That's it. We handle everything from there.
Because a difficult moment shouldn't be made harder. It should be made right.