FAQs
"The Journey of Intention"
Good things take time. Meaningful things take a little longer.
We don't rush memories.
From the moment your order is placed, something begins on our end — not a conveyor belt, not a label printer — but a process of quiet, deliberate preparation. Your piece is inspected for quality, polished for integrity, and wrapped with the full weight of what it's meant to carry.
Because what arrives at someone's door shouldn't just be a package. It should be a moment.
"Careful Arrival"
When does my gift begin its journey?
Processing — 3 to 5 Business Days
Before anything ships, it goes through our hands first. These days are dedicated to a final inspection, careful packaging, and making sure what leaves us is worthy of the person receiving it. Your gift won't just show up. It will arrive.
When should I expect it?
The Path to You
- United States — 15 to 20 business days via USPS or FedEx.
- International — 15 to 30 business days, depending on your location.
A gentle note: customs clearance, seasonal volume, and weather can occasionally extend the timeline. We appreciate your patience — some journeys simply take the scenic route.
Can I track its progress?
Every mile, accounted for.
Yes. The moment your order leaves our hands, you'll receive a confirmation email with full tracking details. Follow along anytime via our Track Your Order page. We believe you should never have to wonder where your gift is.
Social Media Caption — "The Wait"
In a world built on instant, we choose intentional.
We know the excitement of having something beautiful on its way. We feel it too. But the 3 to 5 days we spend before your order ships aren't administrative delays — they're the final chapter of the making. The last look. The careful fold. The moment we ask ourselves: does this feel like it's worth giving?
Because when it finally lands in their hands, we want them to feel the thought behind it — not the speed of the delivery.
Worth the wait. Always. 🤍
Customer Support Signature
Questions? We're here.
Every order carries a little piece of trust, and we don't take that lightly. If something didn't go as expected — whether it's a change of heart, a delivery concern, or simply a question — reach out. We read every message and respond within 24 business hours, because your peace of mind is part of the gift too.
📧 mylunoria@gmail.com